Privacy Policy

This Privacy Policy will help you understand what information I collect from you and how I will process, use, retain, and safeguard your information.

This Policy will also help you understand your individual rights, including your right to know what data I hold about you, how I process this data, and how you can place restrictions on the use of your data.

WHO AM I
Petrina Yeoh, your massage therapist, is a fully qualified massage and bodywork therapist who is registered and trading under the business name Sravayatti Holistic Therapies. I can be contacted by mobile phone +44 (0) 7855 259 341 or email petrina@sravayattimassage.co.uk .

I am trained, certified, and accredited for professional practise by the Massage Training Institute (MTI) (https://massagetraining.co.uk/). I am committed to carrying out all treatments in accordance with MTI’s Code of Ethics as part of my professional membership. I am also professionally insured by Balens Ltd (Balens) (https://www.balens.co.uk/).

From time to time, I may undertake additional training and certifications to meet the requirements of continuing professional development, which is a condition of my membership of MTI.

You have the right to request copies of my professional certifications and insurance at any time.

WHAT PERSONAL DATA DO I COLLECT?
I collect the following information from you:

  • Your name
  • Your contact telephone number
  • Your full address including postcode
  • Your date of birth
  • Your email address
  • The GP practice you are registered with
  • Bank details (if you pay by bank transfer)
  • Any medical information that you choose to disclose – this may include and is not limited to your medical history, allergies, current and past illnesses, medications, details of allopathic therapies, complementary therapies, and other health therapists you may have received treatment from in the past or are currently receiving treatment from
  • Other details that you choose to disclose concerning your lifestyle, your current life situation, other issues or life events that may have or have had an impact on your health and well-being

I collect this information during an initial consultation or any subsequent treatment appointment that you have with me.

Information obtained from and shared with other sources
There may be occasions when it may be appropriate and beneficial to share your treatment information with other medical professionals or complementary therapists who you may be receiving treatment from. I will only ever obtain or share relevant clinical information after having first discussed with you the reasons for doing so and gained your explicit consent. I will also only request the information from your other health therapist after you have given them your consent to share their treatment information with me, provided that their professional code of ethics allows them to do so.

WHY DO I COLLECT YOUR PERSONAL INFORMATION?
The reasons that I set out in this section explain the legitimate interests and vital interests that I have in collecting your personal information.

I collect your personal information in order to provide you with massage and bodywork treatment services that are specifically tailored to your needs. The personal information that you provide forms the basis of the contractual relationship I have with you to provide these services.

It is a condition of both my MTI professional membership and my Balens insurance policy to take and retain comprehensive client records. In particular, I comply with the following conditions:

The MTI Code of Ethics Section 4.6 notes:

Practitioners shall keep comprehensive records of all clients and treatments given, both for the benefit of maintaining continuity of treatment, reviewing treatment methods, and in order to defend themselves in any action that may be brought by a dissatisfied client.

The Balens specialist insurance policy (underwritten by Zurich plc) Section 14(a) and 14(b) on Record Keeping notes:

The insured (Petrina Yeoh) shall adequately record each and every treatment given to each and every client.
The record is to include full details of the consultation process, the treatment, the result of the treatment and any aftercare instructions given where appropriate.

I may also have a vital interest in collecting details about any allergies, medications, and health conditions that you have in the event of your life being in danger.

HOW DO I USE YOUR PERSONAL INFORMATION?
In addition to meeting the conditions of my professional membership and insurance set out above, I may use your contact details, such as your telephone number or email address, for the following purposes:

  • to send you reminders of your appointment times
  • to inform you of amendments to your appointment time
  • to send you information concerning your treatment
  • to inform you of any last minute appointment availability
  • to inform you of any special offers, discounts, news, or any other information about my practise that I think may be of interest or relevance to you

It is also a condition of my professional membership with MTI to keep up with professional CPD training and attend supervision sessions. I may share fully anonymised details about your treatment history when in discussions with peers, trainers, and my nominated supervisor for professional development purposes. The MTI Code of Ethics prevents me from disclosing any personally identifiable information in such discussions and I am committed to protecting your confidentiality.

All personal information that I hold about you is stored in accordance with the UK Data Protection Act 2018 and is held only in the United Kingdom of Great Britain and Northern Ireland.

DO I SHARE YOUR PERSONAL DATA WITH THIRD PARTIES?
I am committed at all times to protecting and maintaining the confidentiality of your personal data in accordance with the UK Data Protection Act 2018 (DPA 2018), which includes the EU General Data Protection Regulation (GDPR) 2018.

I will never share, broker or sell your personal data with third parties.

I am mindful that the nature of the work that I do with you implies that I hold a responsibility of maintaining a very high standard of confidentiality to sustain your trust in my professional integrity. Therefore, all information that I hold about you will always be kept confidential and will only be shared with appropriate and relevant third parties after having gained your express prior consent.

However, your consent may not always be sought in the following circumstances:

  • where you have raised a complaint about me with my professional association, MTI
  • where I am required or permitted to do so by law, or if it may be necessary or desirable to disclose your information to law enforcement agencies for the prevention or detection of fraud, or if it may be necessary to protect and defend the rights, property or personal safety of myself or other persons
  • where I believe that your life is in danger and it may be necessary to disclose your information to an appropriate authority such as an emergency medical professional, or the police, or social services (particularly in the case of minors), or your GP.

HOW LONG DO I RETAIN YOUR PERSONAL DATA FOR?
It is a condition of my professional insurance policy to retain your records for at least 7 years.

The Balens specialist insurance policy Section 14(c) on Record Keeping notes:

The records shall be kept for at least 7 years following the last occasion on which treatment was given (highlights in bold are my own – PY). In the case of treatment to minors, it is advisable that records should be kept for at least 7 years after they reach the age of majority (18).

You may wish to know that the Statute of Limitation in the United Kingdom (i.e. the time when an individual is able to bring a claim) is 6 years for certain injury claim situations, or 6 years after the individual reaches the age of majority in the case of minors. However, these 6 years start from the date that the injury was discovered, not from the time that the alleged incident that caused it occurred. There are also instances, for example if treating a vulnerable client, where the statute may be overturned. The records that I keep are the best line of defence in any claim situation, hence the need to keep these for at least 7 years.

This means that your Right to Erasure under the Data Protection Act 2018 may not apply.

CHANGES TO THIS POLICY
I will inform you of changes to this Privacy Policy by any agreed method of communication.

WHAT OTHER RIGHTS DO YOU HAVE?

  • Right of access – You have the right to obtain a copy of your personal data as well as other supplementary information that I hold about you. You do not have the right to obtain information about other clients of my practise. For security I may ask you to reconfirm your identity prior to complying with any subject access request.
  • Right of rectification – You have the right to request rectification of any inaccurate personal data or to have any incomplete personal data completed.
  • Right to restrict processing – in the event that you exercise your right to rectification or right to object to the legitimate interests of my practice, all further processing of your data will be temporarily restricted until your concerns are addressed. Restriction on processing will include ceasing all treatments until resolution.
  • Right to data portability – You have the right to request a copy of your personal data be given to another complementary therapist should you decide to leave my practice.
  • Right to object – You have the right to object to the legitimate interests of my practice or to stop your data being used for direct marketing (i.e. informing you of any special offers, discounts, news, or other information about my practise that I think may be of interest to you)
  • Rights related to automatic processing or profiling – I do not carry out any automatic decision making, processing, or profiling of your data using your data.

COMPLAINTS

In the event that you wish to raise a complaint, please do get in touch with me as a first step. I will always endeavour to address any concerns or complaints directly.

If you are not satisfied with the response that you receive, or you do not receive a response in 30 days, you have the right to complain to MTI and the Information Commissioner’s Office UK (ICO)

Massage Training Institute (MTI)
Address: PO Box 368, SG5 9DT
Web: https://www.massagetraining.co.uk/contact/

Information Commissioner’s Office UK
Web: https://ico.org.uk/make-a-complaint/
Tel: 0303 123 1113